[Case Study Details]

Optimizing Workflow for Higher Profits

[Case Study Details]

Optimizing Workflow for Higher Profits

woman in black long sleeve shirt sitting beside woman in gray long sleeve shirt
woman in black long sleeve shirt sitting beside woman in gray long sleeve shirt

Client

NorthBay Logistics

Location

Chicago, Illinois, USA

Service

Strategy & Planning

Duraction

10 Months & 15 Days
Overview

NorthBay Logistics, a growing mid-sized logistics company, was experiencing rising operational costs, fragmented workflows, and inefficiencies across regional hubs. Despite steady market demand, profit margins were shrinking due to process bottlenecks and underutilized resources.

How Optimo Started

Optimo was founded with a single mission: to bridge the gap between ambitious business goals and effective execution. Our team of seasoned consultants recognized a recurring challenge across industries—companies were often rich in ideas but lacked the strategic clarity and operational systems to turn those ideas into measurable results.

Fragmented operational processes across multiple departments

Fragmented operational processes across multiple departments

Fragmented operational processes across multiple departments

Lack of standardized procedures and real-time performance tracking

Lack of standardized procedures and real-time performance tracking

Lack of standardized procedures and real-time performance tracking

Delays in order fulfillment leading to rising customer complaints

Delays in order fulfillment leading to rising customer complaints

Delays in order fulfillment leading to rising customer complaints

Difficulty scaling operations without increasing overhead

Difficulty scaling operations without increasing overhead

Difficulty scaling operations without increasing overhead

Our Approach

Optimo Consulting conducted a comprehensive operational audit to identify inefficiencies and performance gaps. Working hand-in-hand with internal teams, we evaluated workflows, assessed KPIs, and mapped critical touchpoints across the supply chain.

Process reengineering and workflow standardization

Process reengineering and workflow standardization

Process reengineering and workflow standardization

Implementation of lean management practices

Implementation of lean management practices

Implementation of lean management practices

Technology integration for real-time tracking and automation

Technology integration for real-time tracking and automation

Technology integration for real-time tracking and automation

Cross-functional training and performance alignment

Cross-functional training and performance alignment

Cross-functional training and performance alignment

Results

Optimo Consulting conducted a comprehensive operational audit to identify inefficiencies and performance gaps. We worked closely with internal teams to understand workflows, assess KPIs, and map critical touchpoints across the supply chain.

25%

Reduction in costs

25%

Reduction in costs

25%

Reduction in costs

40%

Faster order fulfillment times

40%

Faster order fulfillment times

40%

Faster order fulfillment times

35%

Increase in efficiency

35%

Increase in efficiency

35%

Increase in efficiency

50%

Strategic goal alignment

50%

Strategic goal alignment

50%

Strategic goal alignment

Final Thoughts

At Optimo, we believe true transformation doesn’t come from off-the-shelf solutions—it comes from deep understanding, collaborative planning, and measurable execution. For businesses like NorthBay Logistics, aligning strategy with operations unlocked significant efficiency gains, paving the way for sustainable growth.

How We Helped Clients Grow Smarter

How We Helped Clients Grow Smarter

How We Helped Clients Grow Smarter

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