[Case Study Details]

Digital Transformation with Streamlined Operations

[Case Study Details]

Digital Transformation with Streamlined Operations

man and woman sitting at table
man and woman sitting at table

Client

Liora Health

Location

Denver, Colorado, USA

Service

Digital Transformation Strategy

Duraction

10 Months
Overview

Liora Health, a mid-sized healthcare provider, was struggling with outdated manual systems and fragmented communication across departments. Despite offering quality care, inefficiencies in scheduling, patient record management, and customer communication created bottlenecks. This limited their ability to deliver seamless patient experiences and scale their services effectively.

How Optimo Started

Optimo was founded with a vision to bridge the gap between ambition and execution for growing businesses. Many organizations like Liora Health have strong offerings but lack the operational infrastructure to meet rising demand. We specialize in uncovering these inefficiencies and replacing them with strategies that enable growth, scalability, and customer trust.

Outdated paper-based systems leading to scheduling conflicts

Outdated paper-based systems leading to scheduling conflicts

Outdated paper-based systems leading to scheduling conflicts

Siloed departments with inconsistent communication

Siloed departments with inconsistent communication

Siloed departments with inconsistent communication

Low patient engagement due to limited digital touchpoints

Low patient engagement due to limited digital touchpoints

Low patient engagement due to limited digital touchpoints

Increased operational costs from manual processes

Increased operational costs from manual processes

Increased operational costs from manual processes

woman in white long sleeve shirt sitting on red couch
woman in white long sleeve shirt sitting on red couch
man in black suit jacket holding white printer paper
man in black suit jacket holding white printer paper
man standing in front of people sitting beside table with laptop computers
man standing in front of people sitting beside table with laptop computers
two women sitting at a table looking at a computer screen
two women sitting at a table looking at a computer screen
Our Approach

Optimo worked hand-in-hand with Liora Health’s leadership team to design a digital-first transformation plan. By integrating technology with operational strategy, we streamlined internal workflows while also enhancing patient engagement.

Implementation of a centralized digital health records system

Implementation of a centralized digital health records system

Implementation of a centralized digital health records system

Development of an online scheduling and telehealth platform

Development of an online scheduling and telehealth platform

Development of an online scheduling and telehealth platform

Unified internal communication with workflow automation

Unified internal communication with workflow automation

Unified internal communication with workflow automation

Patient engagement campaigns through digital channels

Patient engagement campaigns through digital channels

Patient engagement campaigns through digital channels

Results

Through Optimo’s structured execution, Liora Health transitioned into a modern, digitally empowered provider. The changes improved both operational efficiency and patient experience, positioning them to compete effectively in a growing healthcare market.

40%

Increase in operational

40%

Increase in operational

40%

Increase in operational

55%

Boost in patient engagement

55%

Boost in patient engagement

55%

Boost in patient engagement

33%

Reduction in costs

33%

Reduction in costs

33%

Reduction in costs

25%

Growth in patient retention

25%

Growth in patient retention

25%

Growth in patient retention

people sitting near table with laptop computer
people sitting near table with laptop computer
Final Thoughts

At Optimo, we believe transformation is about more than just technology—it’s about aligning systems, people, and strategy to create lasting impact. By combining digital innovation with operational clarity, Liora Health is now better equipped to deliver exceptional care and scale sustainably into the future.

How We Helped Clients Grow Smarter

How We Helped Clients Grow Smarter

How We Helped Clients Grow Smarter

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